While traveling around the world, the family visited the Philippines and decided to combine a double birthday dinner with James. In our chat group, we discussed which restaurants we’d like to dine at, and Mom Violy has been eager to try the all-you-can-eat lobster her best friend recommended at Solaire. Carmina took charge of making the reservation through Solaire's Resort  website and asked the family which seating time they preferred, choosing between two options with different time frames. Carmina registered it under Mom Violy's name and phone number. She received an email for our confirmation, and a week beforehand, a reminder was sent to Mom Violy's mobile to confirm if we were going ahead or not. Carmina replied to the SMS since Mom Violy wasn’t sure how to do it. We were told to arrive fifteen minutes before our scheduled entry time, which was 5:30 p.m. on February 12, 2026. When we arrived, we were informed we couldn’t enter the dining area until exactly 5:30 p.m...